FAQ
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package in real time.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times may vary depending on your location and local customs procedures.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Simply send us a photo or short video of the issue, and our support team will quickly provide a solution such as:
• a replacement item
• a partial refund
• or a full refund
Our goal is to resolve any issue quickly and fairly.
How can I contact customer support?
If you have any questions about your order, please contact our support team:
Email: support@lumviashop.com
Our support team typically responds within 24–48 hours.
