Refund policy

Return & Refund Policy

At LUMVIA, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Return Window

You have 30 days from the date of delivery to request a return, replacement, or refund.

To start a request, please contact our support team at: support@lumviashop.com

Please include your order number and a description of the issue.

Product Issues

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order and include a photo or short video showing the issue.

Once the issue is verified, we will offer one of the following solutions:

• a free replacement item
• a partial refund
• a full refund

Our goal is to resolve any issue quickly and fairly.

Returns

In most cases, items do not need to be returned. Due to the nature of our fulfillment process and international shipping logistics, we may resolve return requests without requiring the product to be sent back.

If a return is required for a specific case, our support team will provide instructions.

Non-Returnable Items

The following items cannot be returned:

• personalized or custom-made products
• perishable goods (such as food, flowers, or plants)
• personal care items (such as beauty products)
• hazardous materials
• gift cards

Sale Items

Some products on our website may be offered at promotional or discounted prices as part of our marketing campaigns. Unless otherwise stated on the product page, these items are still covered by this Return & Refund Policy.

Refunds

If a refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Late or Missing Refunds

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@lumviashop.com

Order Issues and Delivery Problems

If your package arrives damaged, incomplete, or if you receive the wrong item, please contact us immediately so we can resolve the issue.

If your package is marked as delivered but you cannot locate it, please contact us and we will assist you in opening an investigation with the shipping carrier.

Contact Us

If you have any questions about returns or refunds, please contact our support team at:

Our customer support team typically responds within 1–2 business days.